Privacy policy Last Updated: December 20, 2022

This Privacy Policy describes how we use and with whom we share your personal data, which we collect when you browse our orbios.momey website (Website), open an account with us, or when you choose to contact us or provide us with your personal data through the Website.  

You will also find important information about your privacy rights, so please read the Privacy Policy carefully. If you provide personal data on behalf of someone else, you are required to inform them about the processing of their data and to refer them to this Privacy Policy.  

Our website address is:


ORBIOS PAYMENT LTD, a company incorporated and registered under the laws of England, with legal entity code 13343937, having its registered office address at Dns House, 382 Kenton Road, Harrow, Middlesex, United Kingdom, HA3 8DP, is the controller of your personal data. Our contact e-mail address is  


1. Personal data

Account opening for individuals 

While using Company’s service, Orbi
os asks You to provide Company with certain personally identifiable information that can be used to contact or identify You, including full name, email address, phone number, address, postal code, date of birth, place of birth, citizenship, ID/passport number, personal code financial account details and your (or your relatives’) status as a politically exposed person (PEP). Additionally, Company may collect information about You and Your business from third parties for the purposes of identification and verification as Company is obliged to in accordance with legal causes.
Provision of personal data related to account opening is mandatory. Without this information, we will not be able to provide to you our services.  

Account opening for legal entities

If you are opening a company account, we ask for the following contact person data: full name, position, phone number, and e-mail address.  

We are also obligated to ask for the following personal data of the company’s beneficial owner (UBO): first and last name, date of birth, place of birth, ID number and country of issue of the ID document, citizenship, PEP status of the UBO or UBO’s relatives, source of income, residential address, postal address, e-mail address and phone number.  

Third party data

In order to verify customers’ identity and to perform other obligatory “know your customer” (KYC) procedures such as checking customers’ PEP status, we rely on third party service providers.  

We may receive from such third party service providers customers’ data such as photography of face, photography of ID document, identity check status, involvement in court procedures or relevant criminal record, applicable sanctions, and status as PEP.  

2. Transaction information

In terms of usage of Company’s services Orbios saves Your information such as transaction type, transaction amount, payer’s details (such as card, name, email), address transaction comes from/sent to for the purpose of implementing Company’s services.

3. Usage data

Company may also collect information about how the service is accessed and used (hereinafter Usage Data). This Usage Data may include information such as Your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Company’s services that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. This information is used by Orbios for the operation to increase the quality of the service, and to provide general statistics and analysis regarding use of the website as well as for checking unauthorized access.

4. Additional Information 

If any problems in verification of information provided to Orbios has occurred, Company may ask additional information about You and Your business to be sent by email or post (e.g. Resolution of Directors, Disclosure of Shareholders, documentary proof to confirm valid existence of the business (not older than 6 months ago), utility bill (not older than 3 months) to confirm the physical address or bank account statement). 


A cookie is a small data file that the Website writes to your device when you browse it. A cookie enables the Website to remember your actions and preferences over a period, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. 

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.  

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year.

If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.  If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


We may share your personal data with our trusted services providers when they provide services to us, to you on behalf of us and under our instructions. We will control and shall remain responsible for the use of your personal data at all times. 

These are the categories of entities that may have access to your personal data: 

  • Providers of information technology services such as hosting services; 
  • Providers of KYC and fraud prevention services; 
  • Other professional service providers such as accountants, legal consultants, audit firms etc.; 

In some cases, where you provide your personal data to third parties, those third parties may process your personal data as independent data controllers. In such cases, we are not responsible for processing of your personal data performed by third parties.  

To protect your privacy, we urge you to carefully read privacy notices of any such third parties.


Data collected via Website analytics will be stored for up to 1 year in an identifiable state.  

Communication data used for the improvement of the quality of our service is stored for up to 1 month.  

Other personal data may be stored for as long as the payment account is opened and for 10 years thereafter. 

In some cases, personal data may be stored for a longer period if the storage of personal data is required in order to protect our or any third parties’ legitimate interests, e.g. in case of a legal dispute, or if we are obligated to do so by law.  


By contacting us at you may exercise your rights as the data subject, including the following: 

  • The right to request access to your personal data. You may access, correct, update, change or remove your personal data at any time. However, please note that certain information is strictly necessary in order to fulfil the purposes defined in this Privacy Policy and may also be required by law. Thus, you may not remove such personal data; 
  • The right to request rectification of your personal data; 
  • The right to request erasure of your personal data. If personal data is erased under your request, we will only retain such copies of the information as are necessary for us to protect our or third parties’ legitimate interests, comply with governmental orders, resolve disputes, troubleshoot problems, or enforce any agreement you have entered into with us;
  • The right to data portability. 

We regularly review this Privacy Policy and reserve the right to modify it at any time in accordance with applicable laws and regulations. Any changes and clarifications will take effect immediately upon their publication on our Website. Please review this Privacy Policy from time to time to stay updated on any changes.